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Client Feedback

File a complaint or applaud us for excellent service

Register a claim if

You experience errors, phishing or delays with your payments or you do not understand our fees and charges.

Ask for your claim number to make tracking and follow-up easier.

Register a complaint if

  • You are not satisfied with your claim resolution or there is no timely follow-up
  • The overall service you received is not as expected
  • You have a highly sensitive issue that needs the attention of a senior staff member

All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert to you as soon as possible.

You can use this website to register a complaint by clicking on:

 

Our complaint handling procedure

What happens after you file a complaint?
  1. You will receive a confirmation of receipt of your complaint.
  2. We will look into your complaint and involve all relevant departments.
  3. We will contact you within 1 week if we need additional details on your case.
  4. As soon as the issue has been resolved you will be informed accordingly.
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