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Discover Sentoo

Discover Sentoo, the easy way to make a payment.

Discover Sentoo - the new online payment solution for consumers. With Sentoo, you can make a seamless and secure payment like never before. Say goodbye to the hassle of manual payment entries, as payment details are automatically filled in.

Whether you're making a one-time purchase on a website or paying a monthly bill, Sentoo makes it easy. Simply select the Sentoo payment option, login to your Mobile Banking app or Online Banking website, review and approve the payment, and you're done!

Try it now and experience the convenience, speed, and peace of mind that Sentoo brings to your online transactions.

What are the benefits of Sentoo for you as client?

The Sentoo payment solution is free of charge and offers secure and real-time payments in local currency, ensuring a convenient and hassle-free experience for you.

There is no need for you to manually enter payment details as payment details are automatically filled in. Look for the Sentoo logo at the checkout point, QR code or payment link. Just click, pay, done!

How does a Sentoo Payment work?

Sentoo redirects you to the WIB Mobile Banking app or Online Banking website, where the payment details are pre-filled automatically. You simply need to approve the payment using the normal approval process.

The payment is processed instantly. Sentoo also provides real-time confirmations to both the you and the merchant, enabling further processing of the purchase.

What are the requirements to pay with Sentoo?

As an WIB client with a Mobile Banking or Online Banking account you can make payments with Sentoo. Just look for the Sentoo logo at the checkout point, QR code or payment link on your merchant's invoice or webshop.

Find out more about participating companies on the Sentoo website.

Learn more on Sentoo website

Frequently asked questions and answers

What is Sentoo and where can I use it?

A Sentoo payment is a payment initiated by a merchant, paid via Mobile and Online Banking. You can make a Sentoo payment anywhere where Sentoo is available as a payment method. Look for the Sentoo checkout button, Sentoo QR code or Sentoo payment link. Find out more about participating companies on the Sentoo website.

Do I need a Sentoo account to make a Sentoo payment?

No, that is not necessary. All you need is an Online banking account. If you use Mobile Banking app or Online Banking website, you can immediately start making Sentoo payments.

How do I make an online Sentoo payment?

You select the product or service that you want to buy or pay for. This can be anything from a purchase in a local online store to paying a bill in an online portal.

At checkout, choose to pay via Sentoo. This will take you to the Sentoo portal.
On the Sentoo portal, choose your bank.
You are redirected to your Mobile Banking app or Online banking website.
Login, review and confirm the payment.
Tap or click the ‘Done’ button to go back to the online store or Sentoo portal.

How do I make a Sentoo payment from an invoice with a QR code?

A paper invoice that has a printed Sentoo QR code can be paid using the Mobile Banking app.

Open the camera on your mobile device and point the camera at the QR code. Tap the pop-up banner that appears on the screen. This will take you to the Sentoo portal.
On the Sentoo portal, choose your bank.
You are redirected to your Mobile Banking app or Online banking website.
Login, review and confirm the payment.
On the success page, tap the ‘Done’ button to go back to the Sentoo portal.

Is a Sentoo payment safe?

Yes, a Sentoo payment is made via the Mobile Banking app or Online Banking website, which is private and secure. Whether you bank on a PC, laptop, tablet or mobile device, your accounts are always secure. Your Online Banking account is protected by your trusted password and your e-Code.

Are there extra cost involved with a Sentoo payment?

A Sentoo payment is free of charge for Personal Online Banking users. Business Online Banking users are charged the standard transaction fee. Please note that the Local Transfer fee is charged to Personal Online Banking users when the company you are paying has an account at another local bank.

What is the difference between Sentoo payment and a traditional Online Banking payment?

Both types of payments are made using the Mobile Banking app or Online Banking website, however, for Sentoo payments, all payment details, such as the beneficiary, payment amount, and description, are pre-filled automatically and cannot be changed. This mean that the beneficiary always receives the correct amount and payment information.

Can I use Sentoo to pay a company on another island?

No. At the moment, Sentoo payments only can be made to local companies on the same island.

I have a question about a specific Sentoo payment. Who can I contact?

For questions about a specific Sentoo payment, you can start by contacting the company that you paid. If the company you paid cannot answer the question you can contact Sentoo directly through the support page on their website.

I am experiencing technical difficulties while making a payment. Who can I contact?

Please contact the company you are trying to pay. They have Sentoo’s emergency contact information to resolve issues as soon as possible.

Can I reverse a Sentoo payment?

Yes, but if you have made a payment using Sentoo and want to undo the payment, you cannot do this through the Bank. Please contact the company that you paid directly to arrange a reversal of the payment.

I cannot submit or authorize Sentoo Payments. Is there a setting I should update?

Business Online Banking users with End User created before the launch of Sentoo in November 2023, need to follow the steps below to enable Sentoo Payments.

1. Open the Online Banking website and login with the Master User. From the Settings menu, select Transaction Management and select the first End User.

1a. For a Maker & Authorizer user, check the "Sentoo Payments" checkbox and enter a daily limit for Sentoo Payments and save the changes.

Sentoo Transaction Management Maker & Authorizer

1b. For a Maker user, check the "Sentoo Payments" checkbox and save the changes.

1c. For an Authorizer user, enter a daily limit for Sentoo Payments and save the changes.

Sentoo Transaction Management Authorizer

2. From the Settings menu, select User Management and edit the first End User by clicking the pencil icon next to the full name.

3. Under the “Business Multi-User” and under the “Business Multi-User for Apps” section, set a limit for Sentoo Payments and save the changes.

Enable these settings for all your End Users.

"I paid one of my bills with Sentoo, just to try. Now I'm always looking for the Sentoo payment button, QR code or payment link. I really like that I don't need to fill in any payment information, such as amount and payment details. This avoids any mistakes in the payment. Just click the Sentoo option, login to my Mobile Banking app, approve, done!"